Cathay Pacific Colombo Office in Sri Lanka

For people flying for leisure, Cathay Pacific can be the right choice. Ranked among one of the top airlines in the world, Cathay Pacific is popular for its ‘Asian Hospitality’. The services of the airline make a blend of travel, dining, and wellness. The airline is known for its service quality and overall experience. The airline has won the titles for “World’s Best Economy Class” and “World’s Best In-flight Entertainment” at the 2025 Skytrax World Airline Awards. According to the official website of Skytrax, the airline ranks in 3rd place when it comes to the ‘Best Airlines in the world’ in 2025. From superior design to thoughtful seat design and a premium fleet, it offers a lot. Flyers can seek more detailed information about the airline at the Cathay Pacific Colombo Office. 

One of the facts about Cathay Pacific is that it is one of the most renowned full-service international airlines of Asia. It is enough to attract flyers. But, worry not! We will get into the depth with the help of this guide.

Contact Details of The Cathay Pacific Colombo Office 

Here are the contact details of the Cathay Pacific Colombo Office. Travelers can directly talk to the professionals by contacting them through various means as follows:

Office Address	WV86+FRX, Srimath Anagarika Dharmapala Mawatha, Colombo 00700, Sri Lanka
Office Phone Number	+94112423726
Working Hours	Monday – Friday, 8:30 am–5 pm
Email Address	customerservice_nam@cathaypacific.com
Cathay Pacific Customer Service Number	000 800 050 2163

Location Map 

Navigate the airline office easily with the help of the map given below:

Airport Details Of Cathay Pacific in Colombo

Below are the details of Colombo airport. You can also contact Cathay Pacific authorities in Colombo when you face any issues at the airport:

Airport Name	Colombo Bandaranaike International Airport
Location	Airport and Aviation Services (Sri Lanka) (Private) Limited, Canada Friendship Rd, Katunayake 11450, Sri Lanka
Airport Plus Code	5VJM+3M Katunayake, Sri Lanka
Contact Number	+94 112 264 444

Cathay Pacific Terminal at Colombo Airport 

Want to know about your terminal? Worry not! The table given below offers details about the terminal used by Cathay Pacific at the Colombo Airport:

Airport Code (IATA)	CMB
Terminal	International Terminal

Services Offered by The Cathay Pacific Colombo Office 

Knowing about what things you can query at the Cathay Pacific Colombo Office is important. The table given below helps you:

MICE Program	Reservations & Ticketing	Flight Ticket Cancellation
Airport Lounges	Visa Services	Baggage Allowance
Baggage Guidelines	Cabin baggage allowance	Flight Modifications
Seat selection	Business Class	In-Flight Meals
Special Baggage	Digital Support	Carriage of Special Equipment
Booking & Sales	Online Check-in	Delayed Flights
Fare & Policy Guidance	Amenities	Loyalty
Check-in procedure	Assistance Dogs	Flight Ticket Booking

Contact the Cathay Pacific Headquarters 

Is the City office not able to resolve your travel issues? There is nothing to worry about. Seek expert and precise guidance at the Cathay Pacific Head Office. Below are the details through which you can contact the headquarters officials:

Cathay Pacific Headquarters Address	8 Scenic Road, Hong Kong International Airport, Lantau, Hong Kong11070 Novi Beograd, Srbija
Contact Number	+852 2747 3333

Quick Links To Connect With the Cathay Pacific

If you need instant assistance during your flight journey, the links mentioned below will help you:

Official Website	www.cathaypacific.com
Cathay Pacific Online Check-in	www.cathaypacific.com/check-in
Cathay Pacific Booking Flight	www.cathaypacific.com/Book-flight
Cathay Pacific Flight Status	www.cathaypacific.com/flight-status

Policies Flyers have to Follow while Flying with the Cathay Pacific 

Cathay Pacific has various policies for specific categories of passengers to ensure their safety and security. These policies include passengers with specific needs, including pregnancy and infant travel. The following are some of the policies travelers have to adhere to while flying with the airline. Furthermore, they can collect more information at the Cathay Pacific Colombo Office, Sri Lanka. 

Pregnancy Policy 

While flying during pregnancy is completely normal and safe, Cathay Pacific has specific rules for pregnant flyers. The airline does not accept single pregnancies after 36 weeks and multiple pregnancies after 32 weeks. Learn more as follows: 

• Before 28 Weeks: For passengers with an uncomplicated pregnancy, there is no need to carry any medical certificate. 
  
  
• 28 to 36 Weeks (Single Pregnancy): A medical certificate is mandatory, which has been issued within 10 days of the initial outbound travel of the flyers. 
  
  
• 28 to 32 Weeks (Multiple Pregnancy): For these passengers, a medical certificate is mandatory. 
  

Infant and Child Travel

The minimum age of infants should be 7 days to fly. An infant ticket is issued to children under 24 months who sit on the lap of their parents.  For children aged 2 to 12, a child ticket is issued under which they occupy their own seats. 

Unaccompanied Minors (UM)

Unaccompanied minor (UM) service is offered to children traveling without any adult companion. For children aged between 6 to 12, this service is mandatory. For children aged 12 to under 18, this service is optional. 

Fleet Details of the Cathay Pacific

Cathay Pacific features a composed fleet of Airbus and Boeing wide-body aircraft. It is also growing its small fleet of narrow-body jets for regional routes. Below are the details:

Airbus A321neo	Airbus A330-300
Airbus A330-900	Airbus A350-900
Airbus A350-1000	Boeing 777-300
Boeing 777-300ER	Boeing 777-9

Conclusion!

Cathay Pacific is surely one of the best choices for flyers. Often regarded as one of the best airlines in the world, it is highly renowned for its Asian hospitality. It is not only an airline for leisure flyers. It is also one of the best choices for economy passengers as Skytrax named it “World’s Best Economy Class” in 2025. Flyers can get more elaborate guidance at the Cathay Pacific Colombo Office. From complimentary meals and beverages to High-speed Wi-Fi & connectivity to specialized shipping and in-flight shopping and duty-free, it offers a number of services for economy passengers. Furthermore, to offer the best flight experience to flyers, the airline has specified policies for some categories of passengers. These include pregnant flyers, Unaccompanied Minors, Children and Infants, and more. Thus, fly with the airline to offer yourself the best flying experience! 

Note: All the information shared on this page is based on publicly available resources and is provided for general reference to help travelers plan their journey in the right way.

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