When travelers start planning for their trip, the first thing they look for is a reliable source of information. The Turkish Airlines Moscow Office helps you in having a smooth journey in Russia. Get to know the standard requirements for your journey and available options at the office. The office offers you overall guidance on general flight-related matters. Get specific assistance on travel dates, policies, processes, and many other things. The Moscow office not only offers you general assistance but also focuses on resolving individual travel issues of travelers. Thus, start preparing for a fully designed, personalized journey. Passengers can also get printed itineraries from the office.
Address: 35 Valovaya str. Business Center “Wall Street”.
Phone Number: +7 495 775 08 49
Customer Service Number: 8 800 770 0 849
Email Id: mowsales@thy.com
Fax: +7 495 933 55 23
Office Working Hours: Mon – Fri 9:00am – 5:00 pm
Location Map For Navigation:
Moscow Sheremetyevo Alexander S. Pushkin International Airport
Location: Khimki, Moscow Oblast, Russia, 141400.
Airport Plus Code: XCF6+2Q Khimki, Russia.
Contact Number: +74955786565
The information Provided below might be useful for passengers flying with Turkish Airlines at Moscow Airport.
Airport Code (IATA): SVO
Terminal: Terminal A
Email Id: vkoair@thy.com
The THY Moscow Office offers a number of services to ensure the comfort and convenience of the passengers. Have a look at the table below:
| Flight ticket booking & reservations | Baggage Allowance Services |
| Manage booking | Flight Status Updates |
| In-flight Services | Special service requests |
| Flight Delays and Cancellations | Seat selection |
| General enquiries & complaints | Seat Comfort and Travel Amenities |
| Business Class Upgrade | extra baggage purchase |
| Date changes & rebooking assistance | Ticket cancellations & refunds |
| Infants/children & pets | Check-in & flight information |
| Miles&Smiles program assistance | Visa/Travel document guidance |
Want to know the headquarters contact information of Turkish Airlines? Below are the details:
Address: Turkish Airlines General Management Building, Ataturk Airport, Yesilkoy 34149 Istanbul Türkiye.
Contact Number: +90 212 463 63 63.
Fax No: +90 212 465 21 21
Turkish Airlines Official Website: www.turkishairlines.com
Turkish Airlines Online Check-In: www.turkishairlines.com/flights/checkin
Baggage Tracking: www.turkishairlines.com/services/excess-baggage
Miles&Smiles: www.turkishairlines.com/miles-and-smiles
Baggage allowances and rules are different with various airlines, and that’s why passengers get confused. Worry not, below are the baggage allowance details of Turkish Airlines:
| Checked baggage | Extra Baggage |
| Cabin baggage | Lost and damaged baggage |
| Overweight Baggage | Sports & Other Equipments |
Turkish Airlines Office in Moscow Offers Luggage help with the help of Moscow ground staff.
For Baggage Lost & Found Help keep the following items during office visit:
Passport
Boarding pass
Baggage claim tags
PIR Number
Response times may vary and depend on baggage routes and busy hours.
Airbus A319
A321
A330
A350
A320
A340
Boeing 737
777
787
737 MAX
The office offers passengers complete guidance on a wide range of passenger queries. Get the utmost clarification on guidelines, timelines, and procedures with an easy explanation. The office is an accessible point for passengers serving 24 hours. Make your flight journeys easy with the Turkish Airlines Moscow Office!
The Turkish Airlines customer office for Moscow passengers is situated at (35 Valovaya str. Business Center “Wall Street”.)
The working hours of THY at Moscow office is (Mon – Fri 9:00am – 5:00 pm). Please keep in mind, hours may change during national observances or events.
Yes, the local office team can assist flyers with arranging pet travel at discounted rates.
Yes, if you lose your ticket, the staff at the Turkish Airlines Office in Moscow can help you reprint your ticket or send an electronic copy if your booking is confirmed.
Yes, passengers can directly call the Turkish Airlines Moscow Help Desk at +7 495 775 08 49/8 800 770 0 849 for inquiries or help.
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