Air Astana passengers having their domestic and international flights from Azerbaijan can approach the Air Astana Baku Office for travel-related queries. At the office, flyers can get a variety of services like ticket booking, modifications, flight schedule information, meal requests, and special arrangements, along with getting correct information on airline policies. For making any query, travellers can directly visit the office. Furthermore, they can also connect with the Baku Office employees through phone or email to resolve their queries.
Below are the essential contact details of the Air Astana Office in Baku:
| Air Astana Baku Office Address | AZ1014, st.37, Gulistan Resedence,3floor, 62 Bulbul Ave, Baku 1014, Azerbaijan |
| Baku Office Phone Number | +994124047515 |
| Working Hours | Monday- Friday, 9:00-18:00 |
| Email Address | call.centre@airastana.com |
| Air Astana Customer Service Number | + 7 (717) 258 44 77 |
For the details of the Baku airport, refer to the table below:
| Airport Name | Heydar Aliyev International Airport |
| Air Astana Baku Airport Address | 20 km Bakı şəhərindən, Şimal, Azerbaijan |
| Airport Plus Code | F382+6V Baku, Azerbaijan |
| Baku Airport Phone Number | +994 12 497 27 27 |
The airport location map is attached below for reference:
The details of the Air Astana GYD Terminal at Baku airport are given below:
| Airport Code (IATA) | GYD |
| Terminal Used By Air Astana | Terminal 1 |
The Air Astana Baku Office provides the following services:
| Wi-Fi Facility | Special Assistance | Flight Ticket Cancellation |
| Airport Lounges | Visa Services | Baggage Allowance |
| Travelling with Family | Cabin baggage allowance | Web Check-in |
| Seat selection | Business Class | In-Flight Meals |
| Special Baggage | Airport Lounges | Carriage of Special Equipment |
| Booking & Sales | Online Check-in | Delayed Flights |
| Airport Facilities | Amenities | Special Meals |
| Check-in procedure | Assistance Dogs | Flight Ticket Booking |
The contact details of the Air Astana head office are given below:
| Air Astana Headquarters Address | 4A Zakarpatskaya street, Almaty 050039, Kazakhstan |
| Air Astana Contact Number | +7 (727) 258 41 35/36 |
| Fax Number | +7 (727) 259 87 01 |
Air Astana passengers can get some helpful links as follows:
| Official Website | airastana.com |
| Air Astana Online Check-in | airastana.com/check-in |
| Air Astana Baggage Allowance | airastana.com/baggage-allowance |
| Air Astana Special Assistance | help.airastana.com/en-gb |
The following are some identity verification rules that Air Astana passengers should keep in mind. Refer to the Air Astana City Office for a detailed overview:
The fleet of Air Astana is as follows:
| Boeing | Airbus |
| Boeing 767-300ER | Airbus A320neo |
| Boeing 787-9 | Airbus A321-200 |
By offering a range of services, the Air Astana Baku Office becomes a guiding point for Air Astana flyers. The services offered by the office include ticket booking to fare quotation, meal preferences, and document verification. The office employees help travellers go through every stage of their pre-flight process seamlessly. By collecting the contact details of the Baku office, flyers can access these travel services whenever required..
Note: All the details shared on this page are based on publicly available resources and are provided for general reference and traveler convenience.
The Baku office address is located at:- AZ1014, st.37, Gulistan Resedence,3floor, 62 Bulbul Ave, Baku 1014, Azerbaijan
The operating hours of the Air Astana’s Baku Office is :- Monday- Friday, 9:00-18:00
The phone number of the Air Astana headquarters is +7 (727) 258 41 35/36
Flyers can not get a refund on non-refundable tickets. However, they can only get tax refunds if they cancel their ticket.
The contact number of the Baku office is +994124047515
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