Air Astana passengers having their domestic and international flights from Sri Lanka can approach the Air Astana Colombo Office for travel-related queries. At the office, flyers can get a variety of services like ticket booking, modifications, flight schedule information, meal requests, and special arrangements, along with getting correct information on airline policies. For making any query, travellers can directly visit the Colombo office. Furthermore, they can also connect with the Office employees through phone or email to resolve their queries.
Below are the essential contact details of the Air Astana Office in Colombo:
| Air Astana Colombo Office Address | Airport and Aviation Services (Sri Lanka) (Private) Limited, Canada Friendship Rd, Katunayake 11450, Sri Lanka |
| Colombo Office Phone Number | +94 112 264 444 |
| Working Hours | 24 Hours |
| Email Address | call.centre@airastana.com |
| Air Astana Customer Service | + 7 (717) 258 44 77 |
For the details of the Colombo airport, refer to the table below:
| Airport Name | Colombo Bandaranaike International Airport |
| Air Astana Colombo Airport Address | Airport and Aviation Services (Sri Lanka) (Private) Limited, Canada Friendship Rd, Katunayake 11450, Sri Lanka |
| Airport Plus Code | 5VJM+3M Katunayake, Sri Lanka |
| Colombo Airport Phone Number | +94 112 264 444 |
The airport location map is attached below for reference:
The details of the Air Astana CMB Terminal at Colombo airport are given below:
| Airport Code (IATA) | CMB |
| Terminal Used By Air Astana | Main International Terminal |
The Air Astana Colombo Office provides the following services:
| Wi-Fi Facility | Special Assistance | Flight Ticket Cancellation |
| Airport Lounges | Visa Services | Baggage Allowance |
| Travelling with Family | Cabin baggage allowance | Web Check-in |
| Seat selection | Business Class | In-Flight Meals |
| Special Baggage | Airport Lounges | Carriage of Special Equipment |
| Booking & Sales | Online Check-in | Delayed Flights |
| Airport Facilities | Amenities | Special Meals |
| Check-in procedure | Assistance Dogs | Flight Ticket Booking |
The contact details of the Air Astana head office are given below:
| Air Astana Headquarters Address | 4A Zakarpatskaya street, Almaty 050039, Kazakhstan |
| Air Astana Contact Number | +7 (727) 258 41 35/36 |
| Fax Number | +7 (727) 259 87 01 |
Air Astana passengers can get some helpful links as follows:
| Official Website | airastana.com |
| Air Astana Online Check-in | airastana.com/check-in |
| Air Astana Baggage Allowance | airastana.com/baggage-allowance |
| Air Astana Special Assistance | help.airastana.com/en-gb |
The following are some identity verification rules that Air Astana passengers should keep in mind. Refer to the Air Astana City Office for a detailed overview:
The fleet of Air Astana is as follows:
| Boeing | Airbus |
| Boeing 767-300ER | Airbus A320neo |
| Boeing 787-9 | Airbus A321-200 |
By offering a range of services, the Air Astana Colombo Office becomes a guiding point for Air Astana flyers. The services offered by the office include ticket booking to fare quotation, meal preferences, and document verification. The office employees help travellers go through every stage of their pre-flight process seamlessly. By collecting the contact details of the Colombo office, flyers can access these travel services whenever required..
Note: All the details shared on this page are based on publicly available resources and are provided for general reference and traveler convenience.
The Colombo office address is located at:- Airport and Aviation Services (Sri Lanka) (Private) Limited, Canada Friendship Rd, Katunayake 11450, Sri Lanka
The operating hours of the Air Astana’s Colombo Office is :- 24 Hours
The phone number of the Air Astana headquarters is +7 (727) 258 41 35/36
Flyers can not get a refund on non-refundable tickets. However, they can only get tax refunds if they cancel their ticket.
The contact number of the Colombo office is +94 112 264 444
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