AirAsia Surabaya Office in Indonesia

Regular flyers can contact the AirAsia Surabaya Office to get complete guidance. By speaking to the office professionals, passengers can get guidance on various rules, regulations, and policies, including various issues like baggage rules, airport transfers, and compensation rules. It helps them prepare for their journey accordingly and avoid hassle during it. Flyers can make complex travel requirements, such as group and corporate travel, easy at the office. AirAsia flyers can contact the office employees by using various communication modes. Flyers can contact the office anytime for any booking-related services to ensure a hassle-free travel experience.

Contact Details of The AirAsia Surabaya Office

Passengers can collect the essential contact details of the AirAsia Surabaya Office from the table below:

Surabaya Office Address	Mall Tunjungan Plaza 2 Lt 2 unit LC02.24, Surabaya, Indonesia.
Phone Number	(+62) 85333106080
Working Hours	Monday-Friday, 09:00 AM – 06:00
Email Address	aax_ir@airasia.com
AirAsia Customer Service Number	080-46662222

Location Map 

The map of the office is given below:

AirAsia Surabaya Airport Details 

Know about the AirAsia Surabaya airport with the help of the following details:

Airport Name	Juanda International Airport
Location	Jl. Ir. Haji Juanda, Betro, Sedati, Sidoarjo Regency, East Java 61253, Indonesia
Airport Plus Code	JQCP+FW Betro, Sidoarjo Regency, East Java, Indonesia
Contact Number	NA

AirAsia Terminal at Surabaya Airport 

The table below comprises some important details of the AirAsia at Surabaya airport terminal:

Airport Code (IATA)	SUB
Terminal	International Terminal

Services Offered by The AirAsia Surabaya Office 

The following table offers a comprehensive overview of all the services flyers can get at the AirAsia Surabaya Office:

Ticket Sales & Changes	Asean Pass	Flight Ticket Cancellation
Airport Lounges	Cargo Service	Travel Insurance & Duty-Free
AirAsia Baggage Allowance Guidelines	Cabin baggage allowance	Digital First
Seat selection	Business Class	In-Flight Meals
Accessibility and assistance services	Airport Lounges	Upgrade to Business Class
Airport Counters	Online Check-in	Airport Shuttle Service
Specialized Handling	Payment Options	Onboard experience
Check-in procedure	Assistance Dogs	Flight Ticket Booking

Contact the AirAsia Headquarters 

Travellers can contact the AirAsia head office representatives with the help of the following details:

Headquarters Address	RedQ, Jalan Pekeliling 5, Lapangan Terbang Antarabangsa Kuala Lumpur (KLIA2), 64000 KLIA, Selangor, Malaysia
AirAsia Contact Number	66-20781094

Quick Links To Connect With AirAsia

Flyers can follow the links below to prepare thoroughly for their journey:

Official Website	www.airasiax.com
AirAsia Online Check-In	www.airasia.com/check-in
AirAsia Flight Status	www.airasia.com/flightstatus

Mandatory Self Check-In for AirAsia Surabaya Office Travellers

The airline encourages its passengers to complete mandatory self-check-in before starting their journey.
 

• Document Verification: Flyers can skip the time-consuming document verification process at the airport. They can upload their visa by using the ‘Auto Visa Check’ feature in the app.  
  
  
• AirAsia passengers can start their self-check-in 14 days prior to the departure date. It closes 1 hour before the departure for domestic travellers. For most international flights, flyers have to complete their self-check-in process 4 hours before departure. 
  
  
• AirAsia MOVE App: Passengers can get their e-boarding pass using the airline app. Except for the special categories, flyers may have to pay a counter check-in fee if they check-in at the airport counter. For special travellers like seniors, pregnant guests, or those with reduced mobility can be exceptions. 

AirAsia Fleet Overview

Flyers can have the knowledge of the AirAsia fleet with the help of the following table:

Airbus A320-200	Airbus A320neo
Airbus A321LR	Airbus A321neo
Airbus A321-200/P2F	Airbus A321XLR

Other AirAsia Offices in Indonesia

Know about  other AirAsia Offices in Indonesia as follows:

• AirAsia Manado Office in Indonesia
  
  
• AirAsia Medan Office in Indonesia

Conclusion!

It is easy to contact the AirAsia Surabaya Office to get complete guidance. The office professionals are there to resolve travel queries 24/7. Furthermore, services like multilingual assistance make it effortless for flyers to grasp the information. They can query about various things like baggage policies, flight status, and in-flight amenities. Thus, travellers can experience a hassle-free journey with the constant assistance of the office representatives.

Worldwide AirAsia offices can also be found here.

Note: All the information shared on this page is based on publicly available resources and provided for general reference & convenience. 

Frequently Asked Questions by Travellers!