British Airways Johannesburg Office in South Africa

The British Airways Johannesburg Office serves as a local assistance point for travellers flying with British Airways to & from Johannesburg. Passengers may refer to the office for various travel requirements. At the office, the flyers can get all the guidance they need for a smooth flight. It handles routine travel queries related to reservations, flight schedules, ticket changes, compensation, travel documentation, and much more. With the right help from the office executives, travellers can also make their pre and post-flight arrangements. The guidance of the office can ensure seamless travel for both domestic and international travellers.

Contact Details of British Airways Johannesburg Office 

Contact the  British Airways Johannesburg Office employees with the following details: 

Johannesburg Office Address	1 Jones Rd, Kempton Park, Johannesburg, 1632, South Africa
Contact Number	+27 11 921 6262
Operating Hours	24 Hours, 7 Days a Week
Email Address	nalsupport@ba.com
Customer Service Number	+1 (800) 247-9297

Location Map 

Flyers can take the help of the map below to get the precise location of the office:

Airport details of British Airways in Johannesburg 

Travelers can collect important details of the British Airways Johannesburg airport below:

Airport Name	O.R. Tambo International Airport
Location	1 Jones Rd, Kempton Park, Johannesburg, 1632, South Africa
Airport Plus Code	V66W+6P Johannesburg, South Africa
Contact Number	+27 11 921 6262

British Airways terminal at Johannesburg Airport 

The table below depicts important details of the British Airways at Johannesburg airport terminal:

Airport Code	JNB
Airport Terminal	Terminal A
Contact Number	+27 11 921 6262

Services offered by the British Airways Johannesburg Office

The British Airways Johannesburg Office provides the following air travel related services:

Flight Ticket	Flight Status Updates	Cancellation Policy Guidance
Manage Bookings	Check-In	Airfare Refunds
Visa and Passport	Lost Luggage	Airport/ In-flight Wifi
Seat Selection	Unaccompanied Minor	Traveling with Pets
Excess Baggage Allowance	Upgrade to Premium	Wheelchair Assistance
Medical Aid	Pre-Book Meals	Airport Lounges
Travel Insurance	Usage of Miles	Deals & Discounts

Contact the British Airways Headquarters

Below are the contact details of the British Airways head office:

British Airways Headquarters Address	British Airways Plc Waterside, PO Box 365, Harmondsworth, UB7 0GB, United Kingdom
British Airways Contact Number	0344 493 0787 (within UK) +44 (0)203 250 0145 (International)

Quick links to connect with British Airways 

British Airways passengers can take the help of the following links to prepare for their voyage :

Official website	www.britishairways.com
British Airways Check in	www.britishairways.com/check-in
British Airways Flight Status	www.britishairways.com/flightstatus
Disability and mobility assistance	www.britishairways.com/disability-assistance

Core Rules and Regulations for  British Airways Johannesburg Office Passengers 

Flyers flying with the British Airways Office in South Africa should be aware of the updated British Airways rules and regulations. Below are the details of pre-boarding and baggage rules for the passengers: 

Passenger Policies

The following are some of the passenger policies enforced by the airline: 

Boarding Procedures: 

The airline follows a “Digital-First” model. It encourages its passengers to use the BA Mobile App to complete all of their boarding procedures. With these online procedures, passengers can also get regular updates on gate changes and aircraft status. The airline has also integrated biometric and facial recognition technology at major hubs such as London Heathrow. 

Compensation Policy: 

BA has been ranked as the 4th most punctual global airline in early 2025. The airline has a generous refund policy for flight delays and disruptions. If a British Airways flight is delayed more than 5 hours and the passenger chooses not to travel, they can get a 100% refund. 

Overview of British Airways Fleet 

British Airways operates one of the world’s largest and most modern commercial aircraft fleets. The following are the details:

Airbus A319-100	Airbus A320-200	Airbus A320neo	Airbus A321neo
Airbus A350-1000	Airbus A380-800	Boeing 777-200ER	Boeing 777-300ER
Boeing 777-9	Boeing 787-8	Boeing 787-9	Boeing 787-10

Other British Airways Offices in South Africa

Below are the details of other British Airways offices in South Africa:

• British Airways Cape Town Office

Conclusion!

With the assistance of the British Airways Johannesburg Office, passengers can get clarity on various travel procedures and flight-related concerns. It prepares flyers for different stages of their travel journey. From policies to preparing their documents, travellers can rely on the office for the wholesome preparation of their travel. As a result, they can make their flight journey stress-free and pleasant.

Worldwide British Airways offices can also found here.

Note: All the information shared on this page is based on publicly available resources and provided for general reference and convenience.

Frequently Asked Questions by Travellers!