Kenya Airways Addis Ababa Office in Ethiopia

The Kenya Airways Addis Ababa Office assists passengers travelling to/from Ethiopia with pre-flight arrangements like flight bookings, ticket changes, cancellations, and fare or policy-related information. Travellers can easily reach out to the officials by phone or can also choose to visit the office for an in-person consultation. This guide provides flyers with the contact details of the Addis Ababa Office. 

Kenya Airways Addis Ababa  Office: Location & Contact Details

The table below provides significant information regarding the Kenya Airways Addis Ababa Office: 

Kenya Airways Addis Ababa Office Address	Menelik II Ave, Addis Ababa, Ethiopia
Addis Ababa Office Phone Number	+251 91 152 3648
Working Hours	Monday – Saturday 8:30 am–5:30 pm
Email Address	customer.relations@kenya-airways.com
Kenya Airways Customer Service Number	+1-866-536-9224

Office Location Map 

Below is the office map for reference: 

Airport Details of Kenya Airways in Addis Ababa

Below are the details of the Addis Ababa airport: 

Airport Name	Addis Ababa Bole International Airport
Kenya Airways Addis Ababa Airport Address	Addis Ababa, Ethiopia
Airport Plus Code	XQMW+GG Addis Ababa, Ethiopia
Addis Ababa Airport Phone Number	+251 11 665 2222

Kenya Airways terminal at Addis Ababa Airport

The following are the essential details of Kenya Airways ADD Terminal at Addis Ababa airport: 

Airport Code	ADD
Terminal Used By Kenya Airways	Terminal 2
Terminal Phone Number	+251 91 152 3648

Services offered by the Kenya Airways Addis Ababa Office

Flyers can make queries about the following services at the Kenya Airways City Office in Addis Ababa: 

Flight Reservations	Ticket Reissuance
Refund Processing	Ancillary Sales
Special Assistance Requests	Loyalty Program Management
Group Bookings	Visa & Document Verification
Corporate Account Management	Travel Agency Assistance
Cargo & Logistics Inquiries	Wheelchair Assistance
Unaccompanied minor travel requirements	Special Meal requests
Specific Medical Requirements (MEDIF)	Frequent flyer program enrollment
Redeeming miles for use	Updating FFP profile information
Recovering missing miles from past flights	Pre-payment for excess baggage
Information on prohibited items	Lost/delayed baggage claims

Contact details of Kenya Airways Headquarters  

Get the contact details of the Kenya Airways head office below: 

Kenya Airways Headquarters Address	Airport North Road, Embakasi, P.O. Box 19002 – 00501, Nairobi, Kenya
Kenya Airways Contact Number	+254 711 024 747 / +254 734 104 747

Quick helpful links for Kenya Airways travellers 

The Kenya Airways flyers may take the help of the following links to prepare for their air trip: 

Official Website	www.kenya-airways.com
Kenya Airways Flight Status	www.kenya-airways.com/flight-status
Kenya Airways Check-in	www.kenya-airways.com/check-in
Kenya Airways Baggage Rules	www.kenya-airways.com/baggage-information

Carry-on rules for Kenya Airways flyers for International flights 

The Kenya Airways travellers have to adhere to the following rules: 

• Declare Food and Plant Products: Passengers will have to fill out a customs declaration form when flying internationally. Flyers can be charged with heavy fines if they lie about bringing in fresh fruit, vegetables, meat, or seeds. This fine is often in the thousands of dollars. Get more details by approaching the employees at the Kenya Airways City Office.
  

• Medications: Passengers flying with prescribed medication should carry the prescription bottle with their name on it. Certain medications can be illegal in some countries even if they are legal where you bought them. 

Kenya Airways: Fleet Details

The Kenya Airways uses the following aircraft in its fleet: 

Boeing 737-800

Boeing 787-8

Embraer E190

Conclusion! 

Passengers flying with Kenya Airway can approach the Addis Ababa Office to get assistance with available travel services like bookings, cancellations, refunds, and special requirements, along with clearing their general queries. The flyers can use various communication channels to reach out to the Kenya Airways Addis Ababa Office employees and help themselves in having a smooth travel experience! 

Worldwide Kenya Airways offices can also be found here.

Note: All the details shared on this page are based on publicly available resources and are provided for general reference and traveler convenience.

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