Kenya Airways Nairobi Office in Kenya

The Kenya Airways Nairobi Office assists passengers travelling to/from Kenya with pre-flight arrangements like flight bookings, ticket changes, cancellations, and fare or policy-related information. Travellers can easily reach out to the officials by phone or can also choose to visit the office for an in-person consultation. This guide provides flyers with the contact details of the Nairobi Office. 

Kenya Airways Nairobi Office: Location & Contact Details

The table below provides significant information regarding the Kenya Airways Nairobi Office: 

Kenya Airways Nairobi Office Address	Airport N Rd, Nairobi, Kenya
Nairobi Office Phone Number	+254 711 024747
Working Hours	Monday – Friday 9 am–5 pm
Email Address	customer.relations@kenya-airways.com
Kenya Airways Customer Service Number	+1-866-536-9224

Office Location Map 

Below is the office map for reference: 

Airport Details of Kenya Airways in Nairobi

Below are the details of the Nairobi airport: 

Airport Name	Jomo Kenyatta International Airport
Kenya Airways Nairobi Airport Address	Embakasi, Nairobi, Kenya
Airport Plus Code	MWGF+XR Nairobi, Kenya
Nairobi Airport Phone Number	+254 20 822111

Kenya Airways terminal at Nairobi Airport

The following are the essential details of Kenya Airways NBO Terminal at Nairobi airport: 

Airport Code	NBO
Terminal Used By Kenya Airways	International Flights: Terminal 1A Domestic Flights: Terminal 1D
Terminal Phone Number	+254 711 024747

Services offered by the Kenya Airways Nairobi Office

Flyers can make queries about the following services at the Kenya Airways City Office in Nairobi: 

Flight Reservations	Ticket Reissuance
Refund Processing	Ancillary Sales
Special Assistance Requests	Loyalty Program Management
Group Bookings	Visa & Document Verification
Corporate Account Management	Travel Agency Assistance
Cargo & Logistics Inquiries	Wheelchair Assistance
Unaccompanied minor travel requirements	Special Meal requests
Specific Medical Requirements (MEDIF)	Frequent flyer program enrollment
Redeeming miles for use	Updating FFP profile information
Recovering missing miles from past flights	Pre-payment for excess baggage
Information on prohibited items	Lost/delayed baggage claims

Contact details of Kenya Airways Headquarters  

Get the contact details of the Kenya Airways head office below: 

Kenya Airways Headquarters Address	Airport North Road, Embakasi, P.O. Box 19002 – 00501, Nairobi, Kenya
Kenya Airways Contact Number	+254 711 024 747 / +254 734 104 747

Quick helpful links for Kenya Airways travellers 

The Kenya Airways flyers may take the help of the following links to prepare for their air trip: 

Official Website	www.kenya-airways.com
Kenya Airways Flight Status	www.kenya-airways.com/flight-status
Kenya Airways Check-in	www.kenya-airways.com/check-in
Kenya Airways Baggage Rules	www.kenya-airways.com/baggage-information

Carry-on rules for Kenya Airways flyers for International flights 

The Kenya Airways travellers have to adhere to the following rules: 

• Declare Food and Plant Products: Passengers will have to fill out a customs declaration form when flying internationally. Flyers can be charged with heavy fines if they lie about bringing in fresh fruit, vegetables, meat, or seeds. This fine is often in the thousands of dollars. Get more details by approaching the employees at the Kenya Airways City Office.
  

• Medications: Passengers flying with prescribed medication should carry the prescription bottle with their name on it. Certain medications can be illegal in some countries even if they are legal where you bought them. 

Kenya Airways: Fleet Details

The Kenya Airways uses the following aircraft in its fleet: 

Boeing 737-800

Boeing 787-8

Embraer E190

Conclusion! 

Passengers flying with Kenya Airway can approach the Nairobi Office to get assistance with available travel services like bookings, cancellations, refunds, and special requirements, along with clearing their general queries. The flyers can use various communication channels to reach out to the Kenya Airways Nairobi Office employees and help themselves in having a smooth travel experience! 

Worldwide Kenya Airways offices can also be found here.

Note: All the details shared on this page are based on publicly available resources and are provided for general reference and traveler convenience.

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