Emirates Shanghai Office in China

The Emirates Shanghai Office serves as a key point of assistance for travellers flying from Shanghai. It helps passengers with their travel plans by providing information on essential services and policies such as flight reservations, ticket modifications, cancellations, general fare-related inquiries, airline policies, and many more things. The helping staff of the Shanghai city office clarifies the doubts of flyers on various things and guides them on travel related matters.

Emirates Shanghai Office Location & Contact Information

The contact details of the Emirates Office in Shanghai are listed as follows:

Emirates Shanghai Office AddressUnit 909-912 One ICC, No.999 Huaihai Road Middle, Shanghai 200031
Shanghai Office Phone Number4008822380
Working Hours 24 Hours
Email Idsecurity@emirates.com
Emirates Customer Care Number+971600555555

Shanghai Office Location Map 

The detailed map of the Emirates Office is given below for reference:

Emirates Shanghai Airport Information

The table below contains important information about the Emirates Airlines in Shanghai Airport:

Airport Name Shanghai Pudong International Airport
Location Yingbin Expy, Pudong, Shanghai, China
Airport Plus Code4RV5+P8J
Contact Number+86 21 96990

Terminal Used by Emirates at Shanghai Pudong International Airport

Find the correct details of the terminal used by Emirates at the airport through the table below:

Airport Code(IATA)PVG
TerminalTerminal 2

Services Offered by Emirates Shanghai Office

The Emirates Shanghai Office offers a number of services to its customers. Take a look at the table below:

Flight ticket booking & reservationsBaggage Allowance Services
Manage bookingFlight Status Updates
In-flight ServicesSpecial service requests
Flight Delays and CancellationsSeat selection
General enquiries & complaintsSeat Comfort and Travel Amenities
Medical assistanceextra baggage purchase
Date changes & rebooking assistanceTicket cancellations & refunds
Infants/children & petsCheck-in help& flight information
Visa InformationBeauty Hub

Headquarters Location Contact Details

Seek the solutions to your travel queries by contacting the office through the details mentioned below:

Headquarters Address Garhoud Area – opposite to Airport Terminal 3 – Dubai – United Arab Emirates
Emirates Airlines Contact Number Dubai (HQ)+971 4 708 1111

Useful Links For Travelers of Emirates: 

As an informed passenger, travellers should be aware of the latest happenings in the air world. The links mentioned below help you keep yourself updated with the latest information:

Official Website www.emirates.com
Online Check-in www.emirates.com/online-check-in
Flight Status www.emirates.com/flight-status
Emirates Airlines check in baggagewww.emirates.com/checked-baggage

Lost, Delayed and Damaged Baggage Assistance 

Your baggage is your close companion throughout your journey, which holds all of your precious belongings. The damage to your baggage can also cause damage to the belongings inside the baggage, especially when they are delicate. The Emirates Shanghai Office in China always understands that your baggage is your inseparable partner throughout your journey. Thus, the security of your baggage is guaranteed. But, in case passengers find that there is something wrong with their baggage, whether it is lost, delayed ,or damaged, the Emirates takes proper responsibility and ensures that this major blunder gets corrected as soon as possible. 

The office offers comprehensive guidance and help for your baggage. Let’s understand this as follows:

  • Assistance for Lost Baggage: The office staff assists you in filing a Property Irregularity Report (PIR) for your lost baggage. After filing this complaint, passengers can get immediate tracking updates of their baggage. Furthermore, demand for compensation at the office. The office professionals will offer you step-by-step guidance on this.

  • Delayed Baggage Assistance: If your baggage has not arrived timely, there is no need to panic. The office will assist you. It offers you real-time information on your baggage after checking its status. Claim essential expense reimbursement till your baggage arrives. The office also offers home delivery of the baggage if it’s delayed.

  • Damaged Baggage: File a damaged baggage complaint with the assistance of the office staff. You will get full assistance on claim evaluations, repairs, replacement options, or compensation at the office. Clarify if your baggage damage comes under the airline policy or not. 

Emirates Aircrafts Fleet Overview 

Having the knowledge about the aircraft used by the office will also help you in deciding your journey in the best possible way. The table below shows the aircraft models used by the office:

Airbus A350-900Airbus A380-800Boeing 777-200LRBoeing 777-300ER
Boeing 777-9Boeing 787-8Boeing 787-10

Related Offices of Emirates in China

Learn about various related offices to the Emirates office with the following links. Follow these links regularly and ensure that you get constant updates:

By seeking assistance at the Emirates Shanghai Office, passengers can collect significant information and prepare for their travel accordingly. From services to flight rules and other procedures, they can get complete assistance at the office.

Frequently Asked Travel Queries:

Can I make reservations at the Emirates City Office in Shanghai, China

Yes, you can make reservations at the Shanghai office. 

Will the Shanghai office help me in my long-haul journey if I have connecting flights?

Yes, the office offers you extensive guidance on how you can manage your connecting flights on a long-haul journey.

Can I get assistance with my delayed baggage? 

Yes, the Shanghai office also offers home delivery of your baggage when it arrives. 

Will the office assist me in pet travel? 

Yes, the Shanghai office assists you in pet travel. 

Can I make flight changes and modifications at the city office? 

Yes, you can make flight changes and modifications. 

Does the Shanghai Office of Emirates offer additional services in China

Yes, keep checking the link to Travel Extras mentioned above to be aware of the additional services of the office.

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