Emirates Addis Ababa Office in Ethiopia

Emirates facilitates its passengers flying to/from Ethiopia by offering various in-flight services. But, for pre-flight assistance, flyers can approach the Emirates Addis Ababa Office. The City office offers services such as bookings, modifications, cancellations, fare and policy information through its representatives. To clarify their queries, passengers can either call the officials or visit the Addis Ababa office for an in-person consultation. 

This guide makes it easy for flyers to collect the office’s contact details here.

Emirates Addis Ababa Office in Ethiopia Address & Contact Information

The following table provides the address & contact of the Emirates Addis Ababa Office along with other important particulars:

Emirates Addis Ababa Office Address	4th Floor, Sub City Wereda 03, Bole Medhanialem Church Abyssinia Plaza Building, Addis Ababa 0000, Ethiopia
Phone Number	+251115181818
Working Hours	24 Hours
Customer Service Number	+971600555555
Email Id	security@emirates.com

Addis Ababa Office Location Map 

The detailed map is given below for reference::

The Airport Details of the Emirates in Addis Ababa

The table below contains important data about the Emirates Airlines Addis Ababa Airport Office at:

Airport Name	Bole Addis Ababa International Airport
Location	Addis Ababa, Ethiopia
Airport Plus Code	XQMW+GG Addis Ababa, Ethiopia
Contact Number	+251 11 665 2222

The Airport Terminal Used by Emirates at ADD

Find the important details of the Emirates Terminal at Addis Ababa Airport in the table below:

Airport Code(IATA)	ADD
Terminal	Terminal 2

Services Offered by Emirates Addis Ababa Office

The Emirates Addis Ababa Office offers the following services to its customers:

Flight ticket booking & reservations	Baggage Allowance Services
Manage booking	Flight Status Updates
In-flight Services	Special service requests
Flight Delays and Cancellations	Seat selection
General enquiries & complaints	Seat Comfort and Travel Amenities
Medical assistance	extra baggage purchase
Date changes & rebooking assistance	Ticket cancellations & refunds
Infants/children & pets	Check-in help& flight information
Visa Information	Beauty Hub

Headquarters Location Contact Details

Passengers can connect with the Emirates Head Office for major travel related concerns with the help of the following details:

Headquarters Address	Garhoud Area – opposite to Airport Terminal 3 – Dubai – United Arab Emirates
Emirates Airlines Contact Number Dubai (HQ)	+971 4 708 1111

Useful Links For Travelers of Emirates: 

Below are some useful links for Emirates flyers to get quick help:

Official Website	www.emirates.com
Online Check-in	www.emirates.com/online-check-in
Flight Status	www.emirates.com/flight-status
Emirates Airlines check in baggage	www.emirates.com/checked-baggage

Special Services Offered by the Office

The Addis Ababa Office of Emirates in Ethiopia offers special services for the comfort and convenience of passengers falling under some special categories.  Let’s learn about these services below: 

• Assistance for Senior Citizens: Elderly passengers can get various facilities like priority check-in and boarding, help with documentation, guidance with airport navigation, or Wheelchair or mobility aids. 

• Help for Passengers with Disabilities: For passengers who have some kind of physical obstacles, the office offers various services. Get assistance with wheelchair arrangement, special seating arrangement, and personal assistance for visually or hearing-impaired travelers. 

• Guidance for Unaccompanied Minors: Unaccompanied minors and children get the optimum assistance of dedicated staff. They assist the passengers during layovers and until handover at arrival. They also guide the passengers with documentation. 

• Medical or Health-Related Assistance: The Emirates Office in Addis Ababa, Ethiopiamakes the journey of those on medical assistance easy. You can request Oxygen availability and help for passengers with chronic or temporary medical conditions. 

• Special Meal Requests: Passengers can make special meal requests based on their dietary requirements. The office staff will arrange Diabetic, low-salt, gluten-free meals or religious meals as per the request of the passengers. 

• Special Baggage Handling: Passengers can request special baggage handling. If you have oversized baggage or your baggage contains medical equipment or some fragile items, the office will offer proper assistance.  

Baggage Lost-and-Found Assistance at the Office 

The Emirates Addis Ababa Office knows that baggage is one of the most important things passengers carry. The office fully coordinates with the passengers if they find their baggage lost, damaged, or mishandled. Passengers can reach out to the Lost-and-Found counter and file a complaint. Emirates Passengers should have the following documents. Always keep the following documents handy, as you will need them while filing the Lost-and-Found request: 

• Government-issued photo ID
• Boarding Pass 
• Baggage Tag 
• Flight Ticket or E-Ticket Receipt
• Proof of Ownership 

Emirates Aircrafts Fleet Overview 

Having the knowledge about the aircraft used by the office will also help you in deciding your journey in the best possible way. The table below shows the aircraft models used by the office:

Airbus A350-900	Airbus A380-800	Boeing 777-200LR	Boeing 777-300ER
Boeing 777-9	Boeing 787-8	Boeing 787-10

Conclusion

In addition to offering all primary flight services, such as policy guidelines, pre-flight information, changes, and special requests, the dedicated Addis Ababa office staff assists passengers in navigating the airport and completing necessary procedures. Travellers can get assistance with these services by contacting officials through various communication channels. Passengers can conveniently visit or contact the Emirates Addis Ababa Office to address any questions to ensure a seamless travel experience.

Frequently Asked Travel Queries: