Air New Zealand Hong Kong Office

The Air New Zealand Hong Kong Office is a reliable point of contact for Air New Zealand passengers, assisting them with various flight-related services. From ticket booking to name changes, seat selection, cancellations, and providing relevant information on fare rules and airline policies, the Hong Kong office professionals thoroughly help flyers to prepare for their journey. Travellers can also seek clarification on travel rules, baggage policies, and required documentation by contacting the Hong Kong office employees during operating hours.

Passengers can get the necessary contact details of the Hong Kong office here.

Key Details of Air New Zealand Hong Kong Office

Learn about the Air New Zealand Office in Hong Kong with the following information:

Air New Zealand Hong Kong Office Address	1 Sky Plaza Rd, Chek Lap Kok, Hong Kong
Hong Kong Office Phone Number	+852 2181 8888
Operating Hours	24 Hours, 7 Days a Week
Email Address	cro@airnz.co.nz
Air New Zealand Customer Care Number	+852 28628988

Hong Kong Airport Information 

The table offers important details of the Air New Zealand Office at Hong Kong Airport, including location and airport code:

Airport Name	Hong Kong International Airport
Hong Kong Airport Address	1 Sky Plaza Rd, Chek Lap Kok, Hong Kong
Airport Plus Code	8W77+9F Chek Lap Kok, Hong Kong
Hong Kong Airport Phone Number	+852 2181 8888

Airport Map

Passengers visiting the office for assistance may take the Air New Zealand Hong Kong Office location reference from the map attached below:

Air New Zealand terminal at Hong Kong Airport 

Flyers may get the essential details of the Air New Zealand Terminal at Hong Kong Airport from the table below:

Airport Code	HKG
Airport Terminal	Terminal 1
Contact Number	+852 28628988

Services offered by the Air New Zealand Hong Kong Office 

People can refer to the Air New Zealand Hong Kong Office to get assistance regarding the following services: 

Booking flight tickets	Flight Schedule information
Hold reservations	Group Bookings
Making changes in ticket	Cabin class upgrades
Name Corrections	Splitting or Combining PNRs (Passenger Name Records)
Ticket cancellations	Refund Processing
Travel vouchers issuance	Wheelchair Assistance
Unaccompanied minor travel requirements	Special Meal requests
Specific Medical Requirements (MEDIF)	Frequent flyer program enrollment
Redeeming miles for use	Updating FFP profile information
Recovering missing miles from past flights	Pre-payment for excess baggage
Information on prohibited items	Lost/delayed baggage claims

Air New Zealand Headquarters: Contact Information   

Below are the contact details of the Air New Zealand head office: 

Air New Zealand Headquarters Address	185 Fanshawe Street, Auckland Central, Auckland 1010, New Zealand
Air New Zealand Headquarters Phone Number	+64 9 357 3000
Working hours	Monday – Friday (09:00 am – 05:00 pm)

Quick helpful links for Air New Zealand travellers 

Air New Zealand passengers may prepare for their journey well with the help of the following links: 

Official website	www.airnewzealand.com
Air New Zealand Flight Schedules	www.airnewzealand.com/flight-schedules
Air New Zealand Check-in	www.airnewzealand.com/online-check-in
Air New Zealand Baggage	www.airnewzealand.com/baggage

Booking and Ticketing Policies according to Air New Zealand Hong Kong Office

The following are some of the ticket rules that flyers should be aware of while booking: 

• Sequential Use of Tickets: When booking a flight ticket for a multi-leg journey, passengers must board their first flight. If flyers are not able to catch their very first flight, the connecting flights automatically get canceled. 
  
  
• Minor Name Changes: The flyers can only make minor name changes to their ticket, e.g., some letters or fixing a typo. Air New Zealand does not allow name correction when transferring the ticket of a passenger to another. For doing so, cancellation and rebooking will be required. 
  
  
• Unaccompanied Minor Age Limits: Children below 5 years of age are not allowed to travel alone. Children aged between 5 and 14 are required to take the ‘Unaccompanied Minor’ service of the airline. For this service, an amount is paid, and the guardian/ parents have to fill out a form.

Fleet Information of Air New Zealand

Below are the fleet details of the Air New Zealand:

Airbus A320-200	Airbus A320neo	Airbus A321neo	ATR 72-600
Boeing 777-300ER	Boeing 787-9	Boeing 787-10	De Havilland Canada Dash 8-300

Conclusion! 

From offering various services like ticket booking, changes, cancellations, etc., and offering relevant policy information to passengers, the Air New Zealand Hong Kong Office helps flyers thoroughly. Air New Zealand travellers can make their journey smooth by making themselves aware of baggage rules, check-in procedures, and required documents with the help of the office employees.

Worldwide Air New Zealand offices can also be found here.

Note: All the information shared on this page is based on publicly available resources and provided for general reference and traveler convenience.

Frequently Asked Questions by Travellers!