AirAsia Kunming Office in China

Located in the central area of the Kunming, China, the AirAsia Kunming Office provides complete travel assistance to passengers. Flyers can get detailed information on various travel queries. The office offers various services like booking, flight change, rescheduling, seat upgrades, including comprehensive guidance on baggage rules, airport procedures, and guidance on visa and other documents. With the expert guidance of the office employees, flyers can assure themselves of a smooth journey.

Contact Details of The AirAsia Kunming Office

Below are the contact details of the AirAsia Kunming Office representatives:

Kunming Office Address	China, Yunnan, Kunming, Guandu District, 长水村 邮政编码: 650209
Phone Number	+86 871 96566
Working Hours	Monday to Sunday 08:00 – 21:00
Email Address	aax_ir@airasia.com
AirAsia Customer Service Number	080-46662222

Location Map 

Travelers seeking personal assistance from officials can visit the office in person. The map of the Kunming Office is given below:

AirAsia Kunming Airport Details 

Find out the important information of the AirAsia Kunming airport here:

Airport Name	Kunming Changshui International Airport
Location	China, Yunnan, Kunming, Guandu District, 长水村 邮政编码: 650209
Contact Number	+86 871 96566

AirAsia Terminal at Kunming Airport 

The table below offers the details of AirAsia at Kunming airport terminal:

Airport Code (IATA)	KMG
Terminal	Terminal 1

Services Offered by The AirAsia Kunming Office 

The AirAsia Kunming Office passengers can make the following queries at the office:

Ticket Sales & Changes	Asean Pass	Flight Cancellation Policy Details
Airport Lounges	Cargo Service	Travel Insurance & Duty-Free
AirAsia Baggage Allowance Guidelines	Cabin baggage allowance	Digital First
Seat selection	Business Class	In-Flight Meals
Accessibility and assistance services	Airport Lounges	Upgrade to Business Class
Airport Counters	Online Check-in	Airport Shuttle Service
Specialized Handling	Payment Options	Onboard experience
Check-in procedure	Assistance Dogs	Flight Ticket Booking

Contact the AirAsia Headquarters 

Contact the AirAsia head office professionals with the following details:

AirAsia Headquarters Address	RedQ, Jalan Pekeliling 5, Lapangan Terbang Antarabangsa Kuala Lumpur (KLIA2), 64000 KLIA, Selangor, Malaysia
AirAsia Contact Number	66-20781094

Quick Links To Connect With AirAsia

Flyers can take the help of the following links to prepare for their air trip:

Official Website	www.airasiax.com
AirAsia Online Check-In	www.airasia.com/check-in
AirAsia Flight Status	www.airasia.com/flightstatus

Cancellation & Refund Policies at AirAsia Office in Kunming

The cancellation and refund policies for the passengers of AirAsia Office in China vary according to ticket types. But, flyers should follow this policy in the following way, generally: 

According to the AirAsia website, flyers can get partial refunds if they have cancelled their ticket far ahead of the departure time. Below are the refund conditions when a flyer cancels their ticket: 

• A full refund is credited if the flight is canceled more than 91 days before the departure.

• Flyers get 90-80% refund if they cancel their flight ticket between 61–90 or 31–60 days before the departure.

• Flyers are entitled to 70% refund if they cancel between 30 days and 3 hours before departure. 

Cancellation Options for Flyers

AirAsia offers an add-on service, ‘Easy Cancel’. This policy offers refunds to flyers on canceling flights up to 48 hours before departure.

24-Hour Rule: The airline also allows the penalty-free 24-hour rule for cancellations. This policy applies if the flyers have booked their flight ticket 7 days before the departure and cancel it within 24 hours of booking. 

“No-Show” Rule: This rule applies to those passengers who fail to board without informing the airline. In this case, flyers will not get any refund. 

AirAsia Fleet Overview

The aircraft strategy of AirAsia prioritizes cost efficiency, high utilization, and route flexibility. The following are the fleet details of the airline:

Airbus A320-200	Airbus A320neo
Airbus A321LR	Airbus A321neo
Airbus A321-200/P2F	Airbus A321XLR

Conclusion!

Passengers requiring focused assistance can visit the Kunming office directly. Having a face-to-face interaction with the office professionals is effective. Apart from offering the passengers a hassle-free experience, the office also helps them during disruptions. Thus, flyers can completely rely on AirAsia Kunming Office for a stress-free flight experience!

Worldwide AirAsia offices can also be found here.

Note: All the information shared above is taken from publicly available resources and is provided for general reference & traveler convenience.

Frequently Asked Questions by Travellers!