Etihad Airways Headquarters

Etihad Airways is one of the two leading carriers of the United Arab Emirates. The airline started its operations in 2003. The second-largest airline in the UAE, Etihad, has its headquarters in Khalifa City, Abu Dhabi, near Zayed International Airport. Etihad Airways Headquarters is the airline’s central corporate hub. The core functions of the office involve strategic planning, governance, finance, regulatory compliance, marketing, customer service policies, and coordination between global offices. 

This guide provides comprehensive information on the contact details of the office headquarters. 

Etihad Airways Headquarters & Corporate Office Information

Along with its core functions, the office also offers assistance to passengers for major travel queries, issues, and escalations. The following are the contact details of the Etihad Airways Headquarters: 

Etihad Airways Address	New Airport Road, Khalifa City A, Abu Dhabi, United Arab EmiratesP.O. Box 35566
Contact Number	971 2 511 0000
Business Working Hours	Monday to Thursday: 9 am–4 pm Friday: 9 am–12:30 pm Saturday to Sunday: Closed
Etihad Email Address	info@etihad.ae
Official Site	www.etihad.com/en-in

Note: The headquarters usually does not handle general travel-related inquiries. For booking or service-related inquiries, travelers may refer to the local Emirates offices.

Headquarter Map Location

Passengers can take the reference of the map to navigate the head office: 

Queries Handled by Etihad Airways Headquarters 

While the routine travel queries are handled by the local airline offices, the head office manages high-level corporate functions. Furthermore, it also handles executive customer escalations and complex travel arrangements. Below are the details: 

Group & Charter Bookings	Executive Customer Assistance	Loyalty Program Management
Corporate & Media Relations	Policy & Legal Compliance	Commissions and inventory access for travel agencies
Corporate partnerships	Special assistance and accessibility services	Assistance with eligible refund requests
Special travel arrangements for businesses	Baggage Issues and Escalations	Complaints and Feedback

Etihad Airways Social Media Channels

Flyers can also connect to the head office executives through social media channels. Below are the details:

Facebook	www.facebook.com/etihad
Twitter	x.com/etihad
Instagram	www.instagram.com/etihad

Etihad Airways Key Personnel Contact Details 

The following are the details of key officials at the head Office: 

Name	Role	Contact Details
Caroline Gazeley	Head of Customer Experience	caroline.gazeley@etihad.com
Alpna Mathews	Regional GM – Americas, UK & Ireland	alpna.mathews@etihad.com
Antonoaldo Neves	Chief Executive Officer	antonoaldo.neves@etihad.com

Etihad Airways Executive Customer Service Contacts 

The table below offers a comprehensive overview of the key services, contact points, and operational hours for the Etihad headquarters: 

Type of Query/Concern	Email IDs	Working Hours
Guest Relations (Complaints & Feedback)	CSRetihad@etihad.ae	Monday to Friday, 8:00 AM – 5:00
Baggage Claims Department	baggageclaims@etihad.ae	24/7
Refund Requests	APDtaxrefund@etihad.ae PV@etihad.ae	Online: 24/7
Etihad Guest (Loyalty Program)	guest@etihadguest.com guestplatinum@etihadguest.com	24/7
Special Assistance & Mobility	medicalassistance@etihad.com	24/7
Group Travel Services	GroupsAUH@etihad.ae (Abu Dhabi)	Monday to Friday: 9:00 AM – 5:00 PM (Local)

Worldwide Etihad Airways Offices can also be found here.

Conclusion: 

The Etihad Airways Headquarters is the key body behind the global execution, policies, and operations run by the airline. A group of diligent officials handles all the key functions of the office. Furthermore, the office also offers customer solutions for complex issues and escalations. From charter services to group bookings and business travel needs, the office offers precise solutions for passengers with complex travel needs. 

Frequently Asked Questions!