SriLankan Airlines Colombo Office in Sri Lanka

The SriLankan Airlines passengers can fulfill all their before and after-travel requirements at the SriLankan Airlines Colombo Office. The flyers can approach the office to seek assistance with various services like ticket bookings, refunds, re-bookings, cancellations, and more. At the Colombo office, they can also get solutions for both domestic and international travel related requirements & queries. To seek help, travelers can connect with the office employees during operating hours. 

This guide offers the contact details of the Colombo office. 

Contact details of SriLankan Airlines Colombo Office

Get the essential details of the SriLankan Airlines Office in Colombo here:

SriLankan Airlines Colombo Office Address	Level 3, East Tower, World Trade Centre, Echelon Square, Bank of Ceylon Mawatha, Colombo, Sri Lanka
Colombo Office Phone Number	+94 77 777 1979
Operating Hours	Monday to Saturday (08:30 to 17:00)
Email Address	cmbtkt@srilankan.com
SriLankan Airlines Customer Service Number	+94117 77 1979

Airport information of SriLankan Airlines in Colombo

Get the SriLankan Airlines Colombo Airport Office details in the table below:

Airport Name	Colombo Bandaranaike International Airport
SriLankan Airlines Colombo Airport Address	Airport and Aviation Services (Sri Lanka) (Private) Limited, Canada Friendship Rd, Katunayake 11450, Sri Lanka
Airport Plus Code	5VJM+3M Katunayake, Sri Lanka
Colombo Airport Phone Number	+94 112 264 444

Colombo Airport Map

Below is the Colombo Airport map for reference:

SriLankan Airlines terminal at Colombo Airport 

The table below provides essential information on the SriLankan Airlines CMB Terminal at Colombo Airport:

Airport Code	CMB
Terminal Used By SriLankan Airlines	Terminal 1
Contact Number	+94 77 777 1979

Services Offered by the SriLankan Airlines Colombo Office 

Customers can get the following services at the SriLankan Airlines Colombo Office: 

Booking flight tickets	Flight Schedule information
Hold reservations	Group Bookings
Making changes in ticket	Cabin class upgrades
Name Corrections	Splitting or Combining PNRs (Passenger Name Records)
Ticket cancellations	Refund Processing
Travel vouchers issuance	Wheelchair Assistance
Unaccompanied minor travel requirements	Special Meal requests
Specific Medical Requirements (MEDIF)	Frequent flyer program enrollment
Redeeming miles for use	Updating FFP profile information
Recovering missing miles from past flights	Pre-payment for excess baggage
Information on prohibited items	Lost/delayed baggage claims

Contact details of SriLankan Airlines Headquarters

Below are the details of the SriLankan Airlines head office: 

SriLankan Airlines Headquarters Address	Airline Centre, Bandaranaike International Airport, Katunayake
SriLankan Airlines Contact Number	+94117 77 1979

Contact details of SriLankan Airlines Headquarters

Below are the details of the SriLankan Airlines head office: 

Official website	www.srilankan.com
SriLankan Airlines Check-in	www.srilankan.com/online-checkin
SriLankan Airlines Flight Status	www.srilankan.com/flight-status
SriLankan Airlines Unaccompained Minor	www.srilankan.com/child-care

SriLankan Airlines Policies for Unaccompanied Minors 

The airline follows specific protocols for the safety and security of unaccompanied minors. Below are the details regarding this policy. Furthermore, there can be changes in the policy according to the age of children. Thus, travellers should contact the SriLankan Airlines Colombo Office for complete and updated information. 

• Age Restrictions: Generally, the SriLankan Airlines does not allow children below the age of 5 to fly alone. For children aged between 5 and 14, it is mandatory to use the ‘Unaccompanied Minor’ service of the airline. It often includes a fee and mandatory paperwork.
  

• Flight Limitations: Unaccompanied minors are restricted from having travel that involves a connecting flight or an overnight layover. Unaccompanied minors are also restricted from booking the last flight of the day. This makes them avoid being left stranded if any flight delay occurs.
  

• Handover Procedures: The parents or guardian of the minor must stay at the airport till the flight departs. They must provide valid identification to both drop off and pick up the child.

SriLankan Airlines Fleet Information

The table below mentions the aircraft types used by the SriLankan Airlines in its fleet:

Airbus A320-200

Airbus A320neo

Airbus A321neo

Airbus A330-200

Airbus A330-300

Conclusion! 

By seeking help with various travel requirements, the SriLankan Airlines flyers can manage their air trip with the assistance of the SriLankan Airlines Colombo Office staff. They can get pre-flight and post-flight services including ticket bookings, cancellations, rebookings, and more. Thus, with proper guidance from Airline officials flyers can get a smooth travel experience!

Worldwide SriLankan Airlines offices can also be found here.

Note: All the information shared on this page is based on publicly available resources and is provided for general reference and traveler convenience.

Frequently Asked Questions by Travellers!